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Frequently Asked Questions · Greenwood Village, Colorado

Straight Answers About TMS, Ketamine, HBOT, And Getting Care At Mind Spa.

Mind Spa is a veteran-owned outpatient interventional psychiatry clinic in the Denver Tech Center area. Below are direct answers to the questions patients, families, and referring providers ask us most about treatment, insurance, Tricare, and what to expect.

Getting Started

Becoming A Patient At Mind Spa

The first step is a short set of new patient forms. From there, our team walks you through benefits, referrals, and scheduling.

How do I become a patient at Mind Spa?

Start by booking a free consult call or calling 303-327-0350. Our team calls you for a 30-minute consultation to understand your situation, then schedules a comprehensive 90-minute evaluation with a psychiatric provider who builds an individualized treatment plan with you.

What conditions does Mind Spa treat?
Do I need a referral to be seen at Mind Spa?

It depends on your insurance. Tricare Prime requires a referral from your Primary Care Manager (PCM) before you see a mental health provider, and some other plans require a referral or prior authorization. Many commercial plans do not. Call us at 303-327-0350 and we will tell you exactly what your plan requires before your first visit.

How quickly can I be seen?

After you book a free consult, our team calls you within two business days. Your psychiatric evaluation is scheduled from there. For patients entering the Tricare Preferred Program, the TMS referral we submit to Tricare typically takes about two weeks to process.

Is Mind Spa veteran-owned?

Yes. Mind Spa was co-founded by a service-disabled combat veteran and former U.S. Army Explosive Ordnance Disposal (EOD) technician. The clinic was built specifically for veterans, service members, first responders, and their families, and our therapists are trained to work with military and first responder culture so you do not have to explain it.

Insurance & Cost

What Insurance Covers, And What You Pay

We verify your benefits and review expected costs with you before treatment begins, so there are no surprises.

What insurance does Mind Spa accept?

Mind Spa is in network with Tricare West and works with major commercial insurance carriers including Anthem BCBS, UnitedHealthcare/Optum, Cigna/Evernorth, Aetna, and Medicare. Coverage and requirements vary by plan and by service. Call 303-327-0350 for a benefits check before your first visit.

Is TMS covered by insurance?

Yes, for most patients. TMS is FDA-cleared for major depressive disorder, obsessive-compulsive disorder, and smoking cessation, and it is covered by nearly every major insurance carrier, including Tricare, for patients who have not gotten adequate relief from medication and talk therapy. Eligibility criteria vary between carriers, and most require prior authorization. Mind Spa handles the prior authorization paperwork and submits it on your behalf.

Is ketamine infusion therapy covered by insurance?

IV ketamine infusion therapy is generally not covered by insurance as a standalone treatment, because intravenous ketamine for mood disorders is used off-label. However, for eligible patients in Mind Spa's Tricare Preferred Program, ketamine infusions are included as part of the program protocol. Call us to review your options and expected costs.

Is hyperbaric oxygen therapy (HBOT) covered by insurance?

Insurance covers HBOT for a limited list of approved medical indications, and mental health conditions such as PTSD and TBI symptoms are generally not on that list. For eligible patients in Mind Spa's Tricare Preferred Program, HBOT sessions are included as part of the program protocol. We review all expected costs with you before you begin.

How much does treatment at Mind Spa cost?

Your cost depends on your insurance plan, deductible status, and the services in your treatment plan. For insured patients, most visits involve standard copays or coinsurance. Before you start, our team verifies your benefits and reviews your expected out-of-pocket costs with you. Call 303-327-0350 for a free benefits check.

Tricare Preferred Program

The Program For Veterans, Service Members, And Families

Our flagship seven-week program combines TMS, ketamine, and HBOT in one coordinated protocol, in network with Tricare West.

What is the Tricare Preferred Program?

The Tricare Preferred Program is a seven-week outpatient brain treatment program in Greenwood Village, Colorado, in network with Tricare West. It combines a 90-minute psychiatric intake, 36 TMS treatments, 6 enhanced ketamine infusion treatments, and 36 hyperbaric oxygen therapy sessions, with culturally competent talk therapy and medication management as needed. It treats depression, PTSD, TBI, and anxiety.

Who qualifies for the Tricare Preferred Program?

The program is designed for veterans, service members, and their adult family members covered by Tricare Prime, Tricare Select, or Tricare Reserve Select. It does not apply to Tricare For Life, VA Community Care, or Medicare patients. All treatment is subject to the medical decision-making of a licensed psychiatric provider.

Does Tricare cover TMS?

Yes. Tricare has covered outpatient TMS since 2016 for active duty and retired members of the armed forces, and eligible spouses, children, and National Guard or Reserve members, when the beneficiary is 18 or older, has severe major depressive disorder, and has not responded to a less intensive form of treatment. Prior authorization is required, and Mind Spa submits the TMS referral to Tricare for you. Approval typically takes about two weeks.

What does the program cost with Tricare?

You are responsible for standard Tricare copays for TMS, psychiatric visits, therapy visits, and follow-ups. We review these with you before you begin so you know your expected costs up front.

How long until I notice improvement?

For many patients in the program, symptoms begin to improve within 14 to 17 days of starting treatment. Results vary between individuals and are not guaranteed.

Can family members of veterans get treatment at Mind Spa?

Yes. Adult family members covered by Tricare Prime, Tricare Select, or Tricare Reserve Select are eligible for the Tricare Preferred Program, and family members with commercial insurance can access our full range of services. Military families carry their own weight, and our therapists are trained to work with them directly.

Does Mind Spa work with first responders?

Yes. Mind Spa serves firefighters, EMS professionals, law enforcement, and their families alongside veterans. Our therapists are trained to work specifically with first responder culture, and treatment plans use the same interventional tools: TMS, ketamine infusion therapy, HBOT, medication management, and trauma informed psychotherapy. Call 303-327-0350 to ask about options for first responders.

Transcranial Magnetic Stimulation

TMS Questions

TMS is a non-invasive, FDA-cleared, medication-free brain stimulation treatment. Learn more on our TMS service page.

What is TMS and how does it work?

Transcranial Magnetic Stimulation (TMS) uses targeted magnetic pulses, similar to those in an MRI, to stimulate nerve cells in the prefrontal cortex, the brain region involved in mood regulation. It is non-invasive, requires no anesthesia or sedation, and promotes neuroplasticity, helping the brain form new connections and move out of stuck patterns of depression, anxiety, and PTSD. A typical course involves daily weekday sessions over several weeks.

Is TMS safe? What are the side effects?

TMS is FDA-cleared and very well tolerated. The most common side effects in early treatment are mild headache, scalp discomfort at the stimulation site, tingling or twitching of facial muscles, and lightheadedness. These are generally mild, diminish over the course of treatment, and can be managed with over-the-counter pain medication.

Can I work and drive during TMS treatment?

Yes. TMS requires no sedation or downtime, so you can drive yourself to and from appointments and return to work or daily activities immediately after each session.

How many TMS sessions will I need?

A standard course is 36 treatments, delivered five days a week over roughly seven weeks. Sessions are short, and your provider tailors the exact protocol to your diagnosis and response. Within the Tricare Preferred Program, all 36 TMS treatments are built into the seven-week schedule.

Does Mind Spa offer accelerated TMS?

Yes. Mind Spa offers an accelerated TMS program that condenses a full treatment course into 1 to 2 weeks, with multiple sessions per day, for patients who need faster relief or cannot commit to a seven-week schedule. Accelerated TMS is not yet covered by most major insurance carriers, so it is typically a self-pay option. Call 303-327-0350 to discuss whether accelerated TMS is right for you and review costs.

Ketamine Infusion Therapy

Ketamine Questions

Ketamine infusion therapy can bring rapid relief for depression, anxiety, and PTSD. Learn more on our ketamine service page.

Is ketamine safe?

Ketamine has been used safely in hospitals and emergency settings for decades, including pediatric surgery. The doses used for depression, anxiety, and PTSD are sub-anesthetic, so complications are very limited, and a trained medical professional monitors you at all times throughout the infusion.

What are the side effects of ketamine infusion therapy?

The most common side effects are nausea and dizziness during or shortly after the infusion. If you experience these, our clinical staff can administer anti-nausea medication, pause the treatment, or adjust the infusion rate. Effects resolve quickly after the session. You will need a ride home after each infusion.

How is ketamine used in the Tricare Preferred Program?

The program includes six enhanced ketamine infusion treatments alongside TMS and HBOT. Ketamine promotes neuroplasticity, the creation of new neural connections, which works in concert with TMS to help the brain rewire out of patterns of depression, anxiety, and PTSD.

Hyperbaric Oxygen Therapy

HBOT Questions

Mind Spa operates a hard-sided 2.0 ATA hyperbaric chamber, the clinical-grade standard. Learn more on our HBOT service page.

What is HBOT and why does the chamber type matter?

Hyperbaric oxygen therapy (HBOT) delivers 100% oxygen at increased atmospheric pressure, flooding the brain with oxygen, restoring blood flow, reducing inflammation, and supporting repair of tissue affected by trauma and TBI. Mind Spa uses a hard-sided chamber pressurized to 2.0 ATA, the pressure used in clinical research protocols. Soft-sided "mild HBOT" bags found in wellness spas typically reach only about 1.3 ATA and cannot replicate clinical-grade dosing.

What does an HBOT session feel like?

You rest inside the chamber while it pressurizes, similar to the pressure change you feel on an airplane, and breathe normally for the session. Most patients relax, listen to music, or nap. Our staff monitors every session, and you can return to normal activities immediately afterward.

How does HBOT fit into the Tricare Preferred Program?

The program includes 36 HBOT sessions. HBOT addresses two of the program's four pillars of brain repair: reducing inflammation in the brain and increasing cellular energy production through higher oxygen saturation, which fuels the healing process alongside TMS and ketamine.

Location & Visits

Visiting Mind Spa

We are located in the Denver Tech Center area and serve patients across the Denver metro and Colorado Front Range.

Where is Mind Spa located?

Mind Spa is located at 5340 S. Quebec St., Suite 230S, Greenwood Village, CO 80111, in the Denver Tech Center area, with easy access from I-25 and free parking. We serve patients from Denver, Aurora, Centennial, Littleton, Parker, Castle Rock, Colorado Springs, and across the Front Range.

How do I contact Mind Spa?

Call 303-327-0350, email info@mindspadenver.com, or start your new patient paperwork online. Referring providers can fax to 1-855-618-2377.

Can my provider refer me to Mind Spa?

Yes. We work with primary care providers, therapists, psychiatrists, and VA and Tricare providers across Colorado. Providers can fax referrals to 1-855-618-2377 or call 303-327-0350. Our team handles benefits verification and prior authorization from there.

Still Have Questions? Talk To A Real Person.

Our team confirms your benefits, answers your questions, and walks you through exactly what comes next. No pressure, no runaround.

All treatments offered at Mind Spa are subject to the medical decision-making of a licensed psychiatric provider. Insurance coverage and eligibility criteria vary by plan; contact your carrier or our team to verify your benefits. Individual results vary and are not guaranteed.